Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
IIE is not responsible for delivery delays caused by carriers, customs authorities, weather events, strikes, or other circumstances beyond IIE's reasonable control.
Returns Policy
Except as expressly provided below for damaged, defective, or incorrectly fulfilled orders, all sales are final, non-refundable and non-returnable once shipped. However, we are happy to help you find the right product before you buy. For books, reports, magazines, and article collections, you may review a copy of the table of contents on the product page before purchasing. For data products, you may download a sample of the data from the product page. Digital products (PDFs and digital downloads) are non-refundable once purchased.
Please refer to IIE’s applicable Terms and Conditions for additional terms governing your purchase and use of IIE Books products.
What if my order is damaged?
If your physical print order arrives damaged or defective, please use the Contact Us form to immediately inform IIE. We will ask for photos of the damaged product and its packaging by email. We will review your request and, if approved, arrange a replacement shipment at no cost to you. Please note: Replacements are offered for damaged or defective physical items only. Digital products are not eligible for replacement unless the file is corrupted.
What if I received an incorrect item in my order?
If the customer received incorrect items in their shipment that are not reflected in their order, customers must:
- Notify the IIE Books customer service team using the Contact Us form immediately after receiving the incorrect items.
- Provide documentation of the incorrect items. IIE will review the documentation received.
- IIE will provide instructions and, where appropriate, a prepaid return shipping label
If you have any questions about your order, please use the Contact Us form, including your order number and details about the product or issue. We will review and respond accordingly.